February 9, 2024
POSITION TITLE: Floor Supervisor
DEPARTMENT: Gaming Floor
REPORTS TO: Gaming Manager
SUMMARY:
Responsible for the day to day activities of the gaming area and ensures that these areas operate in accordance with Grand River Casino policies and procedures and MIC.
DUTIES AND RESPONSIBILITIES:
The Floor Supervisor possesses the knowledge of all job duties of the Cage Supervisor, and Cashiers, Slot technicians, floor service representatives, and table games dealers and pit bosses.
He/ she must have the knowledge and ability to assist in all areas of the casino, and lodge and restaurant if needed.
In the absence of a department director or supervisor, the floor supervisor has the responsibility of making business decisions; ensuring employees are in the proper uniform, presentable and professional when dealing with the public, guaranteeing a high level of customer service; and addressing business concerns with customers, employees, directors, gaming manager, and general manager.
The floor supervisor performs any other duties assigned by the gaming manager.
Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.
PREREQUISITES: Must be 21 years of age or older.
Must qualify for a Standing Rock Sioux Tribal “Key” license.
Must have 20/20 corrected vision and not be color blind.
Must have basic computer skills.
EDUCATION: High school graduate or GED.
EXPERIENCE: One year supervisory experience and two years experience in the gaming industry preferred.
Must be able to administer professional communication skills with internal and external guests and ensure confidentiality.
PHYSICAL: Must be physically able to withstand (for long periods) continued walking, standing, kneeling, and lifting for periods of 8 hours or more and lift 60 pounds or more.
Bending, pushing/pulling a heavy cart.
Grasping, hand and finger dexterity, hand-eye coordination, and color acuity.
How To Apply
All Applicants Must
Qualify for the requirements of the position for which they are applying.
Qualify for the appropriate gaming license if required.
Benefits Available to Employees
Competitive Wages
Exceptional Career Advancement Opportunities
Weekly Pay
Wide-ranging Work Schedules
401K Plan with a match up to 5%
Affordable Comprehensive Insurance Plan Including:
Health, Dental, Prescription Drug, Vision Care, Life and Disability Insurance, we also offer Low Cost Family Plans
PTO for Full Time Employees
Year Total Earned a Year
1st year 2+ weeks
2nd-4th year 3+ weeks
5th year + 4+ weeks
Cash Bonus for Full Time Employees for Perfect Attendance
Employee Activities
50% off on meals in the Rivers’ Edge Restaurant
20% discount on merchandise in the Gift Shop
Candidates that are selected for employment are subject to drug and alcohol testing.
Failure to adhere to and successfully pass testing will result in revocation of job offer.
Please email Grand River Casino and Resort for additional employment information.
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